Support Wait Times Shrinking!

Support wait times are shorter and YOU can make them even better!

If you’ve called Blue Bear Support recently, you've probably noted that our wait times are WAY DOWN! Yep, the numbers from last week just came in and they continue to be in the 3 to 5 minute range across all types of issues. That’s sure a big improvement from a year ago, isn’t it? Why the improvement? It’s mostly more Support Analysts on the phones, but also more extensive training and (finally) a more stable phone system!

But our users (that may mean YOU!) could help make our Support wait times even shorter! Support tells me that they’re taking a lot of calls from users wanting to order forms (checks, purchase orders, receipts) and customers wanting quotes for 2009-10 Client Care & Maintenance. When you call Support for forms or CC&M, they transfer you to your Account Manager – so I’m suggesting that you cut the corner and save time by calling your Account Manager up front!

You probably have the email address or phone number for your AM, but if you don’t, you can call our main Active corporate number (888.543.7223) and they’ll get you to the right person. You’ll be happy, Support will be happy and you'll have contributed to keeping those wait times low!